Pages: 20-28

Abstract

Today, the issue of intellectual capital is considered one of organizational success element, and organizations need to identify intellectual capital indicators and deal with them in order to be part of the global village amidst today’s highly turbulent environment. The present research explores the relationship between intellectual capital and organizational performance of Ghavamin Bank in West Azerbaijan Province, and seeks answers to the question if there is a significant relationship between organizational performance and intellectual capital improvement of governmental banks in West Azerbaijan. The research method of this study is descriptive-correlational, and applied by purpose. The study population consists of directors, top staffing expert, head, deputies, and top employees of governmental bank branches in West Azerbaijan, of whom a number of 200 individuals were chosen and 70 individuals constituted the study sample. Regarding the validity of the measuring tool, expert’s opinions sufficed for the present purpose. The reliability of the intellectual capital and performance questionnaires was estimated to be 925% through Cronbach’s alpha. Descriptive and inferential statistics were used for result analysis. The research hypotheses were tested by Pearson correlation, and the results of statistic tests showed that the relationship between dimensions of intellectual capital and organization performance in governmental banks of West Azerbaijan Province is significant.