Pages: 31-37

Abstract

Reducing cost, while increasing the satisfaction of the customers is so important in SCM. Because of the fast changes in the requirements and market, flexibility and agileness are two major factors in satisfying these essential issues. One way to achieve these factors is using mobile agents in the supply chain. Here, we tried to define new concept named proactive supplier selection using the feature of being event-based of mobile agents and predicting the customers’ demands. We also used clustering technics and showed the improvements in the customers’ response time in diagrams. We simulated both the previous model and our proposed model to show the improvement in the response time of the customers.