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specialty journal of psychology and management
Volume 2, 2016, Issue 4
Investigation the effective of Transformative Leadership on Service Quality with Emphasis on the Role of Team Work (Case Study: Agriculture Bank of Tehran Province)
Mozhgan Taghvaie1, Nader Sheykhol Eslami2 & Narges Hasan Moradi3
Pages: 1-9


service quality is to be among the most important operating objectives for banks; it is valuable in terms of making the customers satisfied, so as to maintain them .The main purpose of this research is to investigate the effect of transformational leadership on service quality with an emphasis on the role of team work across the staff of Agricultural Bank branches within Tehran .Encompassing a total of95 individuals, the statistical population for the present research consists of the managers and branch heads of the branches of the Agricultural Bank of Iran located within Tehran province, Iran. used to determine the sample size, so that every individual within the population was subjected to the statistical tests. extracted using LISREL and SPSS software packages . MQL is a research model All seven hypotheses were approved.

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specialty journal of psychology and management
Issue 1, Volume 6, 2020