The Relationship between Emotional Intelligence and Occupational Stress
Choi Sang Long1, Mardhiah Yaacob2, Tan Wee Chuen1
: Stress in the workplace reduces employees’ productivity and affects their work performance. Emotional intelligence comes to rescue and guides employees to respond appropriately to different stressors. Emotional Intelligence helps to cope up with stressful situations and emotional control behaviour. Emotional intelligence enhances work performance by enabling people to regulate their emotions so as to cope effectively with stress and perform well under pressure. Employee’s ability to manage and control their emotions (particularly negative emotions) in the workplace will influence the outcome of stress.