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international journal of business management
Volume 1, 2016, Issue 2
Facets of Job Burnout on Job Commitment among Manufacturing Workers in Malaysia: The influence of Emotional Exhaustion, Personal Accomplishment, and Depersonalization
Bavani, Sugumaran, Muhammad Safizal Abdullah & Arman Hadi Abdul Manaf
Pages: 64-77


This study investigates the job burnout components impact on manufacturing workers job commitment since burnout known as a syndrome that influences employees’ motivation and their commitment level. As well, each organization also aims to increase the company profit and productivity by reducing the level of strain among their workers which may reduce the performance and commitment level. The present study also aim to investigate if there is any significant relationship between emotional exhaustion, personal accomplishment and depersonalization towards job commitment among the manufacturing workers in Melaka. There have been limited study done in manufacturing sector and this study focused on manufacturing sector, in order to minimize the negative effect on employee productivity and their commitment level. The Maslach Burnout Instrument-Human Service Survey (MBI-HSS) and Employee Commitment Survey (ECS) were used in this study. This study examines the direct relationship between emotional exhaustion, depersonalization and personal accomplishment on job commitment. A quantitative approach with descriptive analysis method and multi-stage sampling method were used in this study. Where, cluster method was conducted followed by stratified and simple random sampling method. A total of 780 questionnaires were distributed to the manufacturing workers in Melaka who had agreed to participate in this study. However, out of it only 518 questionnaires were returned and about 383 questionnaires were usable for further analysis. Results showed that emotional exhaustion and depersonalization were significantly negatively associates with job commitment while personal accomplishment was significantly positively associates with job commitment.

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international journal of business management
Issue 1, Volume 5, 2020