Pages: 87-95

Abstract

The purpose of this study was to investigate the effect of human resource empowerment on OCB. The population of this research was 130 employees of Tabriz Oil Company and a sample of 97 people were selected based on Cochran Formula. Data were collected by empowerment questionnaire and citizenship behavior questionnaire. Kolmogorov-Smirnov test was used to test the normality of the data, Pearson test to find R, and regression analysis to test the hypotheses. The results showed that intellectual abilities, physical abilities, communication, knowledge, skills and motivation have a positive effect on citizenship behavior. In the next step, Friedman test was used to determine the impact and priority of dimensions of the independent variable of empowerment, and the dimensions of knowledge, skill, communication, physical abilities, motivation, and mental power, respectively had the most impact on the dependent variable, the organizational citizen of Tabriz Oil Company employees. Finally, according to the findings of the research, suggestions have been made to empower human resources to improve citizenship behavior by employees.