Pages: 151-156

Abstract

Service quality is a critical determinant of business performance and long-term profitability of organization. The purpose of this study is investigating the effect of staffs retention strategies on Service quality (Case study: Shariati Hospital of Karaj). This research is a descriptive-correlational method in terms of implementation time and in terms of purpose. In this research, the statistical society consists of all employees with a higher education degree and a graduate degree of Shariati Hospital with 356 people. According to Morgan's table, the sample size is 185. The sampling method is also a proportional randomization. The Kolmogorov-Smirnov test was used to check the normality and in the next step after the regression test. SPSS software was also used to perform computations. The results showed that the rewards and incentive strategies related to hospital staffing, hospital and hospital health and safety strategies, hospitals manpower welfare strategies, and hospital staffing strategies were effective on the quality of services.